Terms And Conditions
• First day of the tour shall start at any time (i.e. in the morning / afternoon / evening) at the first destination depending on the arrival of the respective flight/train/cruise /bus or any other mode of transport and the same shall be in case of the last day of the tour. In other words, a 'Day' shall mean a part of the day or 24 hours or its part thereof.
• All itineraries are sample itineraries, intended to give you an overall idea of the likely trip schedule.
• Numerous factors such as weather, road conditions, etc, May dictate itinerary changes either before the tour or while on the trail. We reserve the right to change any schedule in the interest of the trip participants' safety, comfort and general well being.
• We shall not be responsible for any delays and alterations in the program or expenses incurred - Directly or indirectly - due to natural hazards, accidents, breakdowns of machinery or equipments, breakdown of transport, weather, political closure or any other causes beyond our control.
• We shall not be responsible for any loss, injury or damage to person, property. We do not have any insurance policy coverings the expenses for accident, sickness, loss due to theft, or any other reasons. Visitors are advised to seek insurance arrangements in their home country. All baggage's & personal properties at all time are at the client's risk.
• Please note that after the finalization of the Tour / Service Cost, if there are any Hike in entrance fees of monuments / museums, Taxes, fuel cost or guide charges by Govt. of India, the same would be charged as extra.
• Happy Valley Tours is coordinating with various independent service providers for conducting the tour. We take utmost precaution to ensure that the tour is comfortable.
• Though we take maximum care, neither we have control on the mode of transport like shipping, Airline, railways, coaches, buses etc nor on the hotels, restaurants or any other facilities.
• Thus we shall not be responsible for any kind of damage to the person or to the property because of these independent vendors.
• Guest's interest to participate in the tour. Payment of amount indicates that the guest is interested in the tour and has read and accepted all the terms and conditions mentioned in our Website. In case of a guest who is processing the booking formalities on behalf of his/her family is deemed to have been authorized to do so by his family after reading all our terms and conditions mentioned on the brochure/website/booking form
When you book a tour, or when someone else books a tour for you, on your name, that means you are physically fit to travel to that destination. It is very important for you to take care of your health throughout the tour. Any health issue on tour or any stay back due to the same shall be borne by that respective guest only, we shall not be held responsible in whatsoever manner.
• Nonpayment of full tour price before departure.
Happy Valley Tours reserves the right to cancel and forfeit the paid amount in case of nonpayment of full tour cost 45 days prior to the departure date.
• Taxes by Airlines,
Visa & Government Airline is an independent vendor. Happy Valley Tours doesn’t have any control on their operations; neither on the increase in air fare, fuel or any other taxes like YQ & YR etc. All such hikes have to be paid by the guest before the tour departure. Air Ticket Cancellation charges plus deposit forfeit charges applicable under the rules of the concerned Airline are to be paid by the guest immediately in the event of cancellation of the tour.
• Any Hike in visa fee/VFS fees or increase in government tax is not under our control. Therefore, any such additional charges shall be paid by the guest.
Documentation required for a Tour
For a guest travelling abroad, a passport is an official document and also an identity. A Visa is a must to enter any particular country.
The Passport should be valid for a minimum of 180 days from the date of arrival conclusion in India. Please cross check all your particulars including your name/ address/validity/expiry date and Blank pages for VISAs as per requirement. All travelers booking tours for the European sector should ensure that the Passport validity is for a maximum of 10 years. The passports are well maintained and should have sufficient blank pages (that are not damaged/stapled/torn) for recording stamping of visas of various countries. Handwritten passports are not allowed.
• Visa (World tours)
Visa permits the guest to enter another country. For tourists, generally a short term visa is granted by the respective consulate. We are visa facilitators and generally assist guests for preparing Visa documents, submitting them & collecting the passports from the consulate. The Consulate may call the guest for personal interview even after all relevant documents have been submitted. The company is not responsible for any kind of error caused by the consulate. The decision to issue the Visa is at the sole discretion of the respective consulate; the company does not have a hold on the decision of the consulate and cannot object to it either. Just in case your visa is granted on the old passport and has validity kindly cross check whether you need to transfer the visa on the current passport.
As stated, we are just a facilitator for procuring visas. We will not be able to represent any visa issue, either pre or post submission and after issuance of visa. We requests all our guests to cross-check their visas copies and intimate any discrepancies well in time to their travel advisor.
Sometimes your Visa which is granted may have a longer validity than your passports in such a case please remember to carry your old passport along with your new passport.
Mandatory Documents required for the visa
Duly signed & filled VISA forms by each guest as per Passport signature & details. For Children, Thumb impression - If passport has thumb impression or signature along with Parent's Signature - Male - Left Thumb & Female Right Thumb.
Write a Personal Covering letter, stating purpose of travel - (Personal / Tour/ Employment etc) along with financial/ sponsorship details. (For Employed on Plain paper, Self Employed on Plain paper with Visiting Card, Business or Professionals on their letter head) Sometimes due to load factor at the embassies and consulates, the VISA processing takes longer time and in few cases VISA is not granted before tour departure or it is delayed. In such cases, Happy Valley Tours as a facilitator shall not be responsible for any consequences and/or liable for any refund, the guest shall have to bear all the cancellation and re-booking charges for the next tour.
Many countries are following the biometric system in a bid to ensure safer travel. For U.K & Schengen visas you will have to visit the VFS personally and in case of USA you will need to visit the VFS twice. Once for Biometric and then for a personal interview
Though you are holding a valid a visa, it only gives you the permission to enter the respective countries immigration point. Granting or rejecting the permission to enter a country is solely dependent upon the discretion of the immigration authority only. Sometimes a guest may be deported/ interrogated/ and may be held back by the immigration authorities for a longer span than the usual time. In such a case if the guest misses out on the itinerary program, Happy Valley Tours is not liable.
• Travel Insurance
• Usually overseas Mediclaim Insurance covers hospitalization, medical emergencies and the loss of passport; hence, the company strongly recommends to our guests that they too buy the Insurance.
• In case of claims, the insurance company shall be solely responsible for granting or rejecting claims and we do not have any hold over it. It is at a sole discretion of the respective company we are only facilitator. Also, insurance does not cover pre-diagnosed ailments. In case of foreign nationals, insurance will have to be obtained by the individuals on their own.
• In case an insurance is issued by a third party, and if any claims to the same arise, Happy Valley Tours is not responsible for any coordination with the Insurance Company.
Guest/s is responsible for their baggage. The baggage at the airport, during any air travel, in coaches, in any train journey, at immigration point’s etc., guest/s has to verify and be responsible for the same. The porterage or the tips for services rendered to carry guest/s baggage to the rooms is guest/s responsibility and have to be paid directly to the service provider. The "porter" or any helper arranged by the guest/s at any train stations, airports, at immigration points or any other place, is the sole responsibility of the guest/s and guest/s shall have to pay tip directly to them.
• Loss of Passport Guests travelling abroad should take care of his/her passport.
Loss of the passport on tour involves costs and consequences such as filing FIR, visiting Indian Embassy, getting new passport or landing certificate, expenses on the stay, food, transportation etc. all of which have to be borne and paid by the concerned guests only. Getting the landing certificate or the new passport is the sole responsibility of the guest. We are not responsible or liable or under any obligation for the loss of passport and the consequences thereof. Entire consequential expenses shall be met by the guest(s). Any other guest accompanying the guest who has lost the passport wishes to terminate the tour intermittently, will have to meet the expenses etc. No refund will be given to the guest leaving the tour abruptly. The tour manager won't stay back in any case.
• Photo Identification
All guests are advised to carry the photo identification in the form of driving license, election ID card, PAN card and students must carry with them their school / college ID card. At certain sightseeing places, the Identification proof is mandatorily required and we don’t have any control over it. The identification documents must be produced by the guests as per the rules and regulations prescribed at different locations. Also, please ensure that on tour you carry the same photo ID submitted in the office. In case of documents being in maiden name, provide & carry those documents.
• Documents required for foreign nationals
For all foreign nationals who wish to join our various tours (Indian/World) the Visa fee and the other required documents differ than the Indian nationals. All guests must declare their NRI status prior to their booking. For NRI’s the rules and regulations differ than Indian nationals for certain countries.
• Single Occupancy
Single guest provided with single occupancy/single bedded room have to pay single occupancy charges for the entire tour. Single rooms are comparatively smaller in size than the twin sharing rooms and may be located on a different floor or in corner side from the rooms of other group members.
• Check-in and Check-out time
Guest has to abide by the check-in and check-out time of the respective hotels. For Indian tours, generally the check-in time is 12 noon and check-out time is 10 am. For World tours, generally the check-in time is 3 p.m. and check-out time is at 12 noon. If guest wants any change therein, like early check-in or late check-out, he/she will have to manage the same on his/her own with hotel authorities on payment of additional charges, if any. Any loss to hotel property knowingly or unknowingly will have to be borne by guest. Company shouldn't be held responsible.
• Room Sharing
Single person joining the tour may be given a sharing partner/s in twin or triple sharing basis & this is subject to availability of the room partner of the same gender. However, any misunderstandings or incidences like missing items or difference of opinion between each other will have to be settled between room partners themselves. The company is not responsible for any loss or mishap. If, for any reason, concerned partner cancels or alters the booking of the tour, then the other guest / partner has to bear entire room charges. No adjustments shall be made from the money contributed by guest / partner who has cancelled the tour. Shared rooms have 'No Smoking' policy. Cleanliness of the room and especially the bathrooms is to be maintained under any circumstances. Any Religious thing one does shouldn't be force to other. Safety of money and valuables is own responsibility even one has to take care oneself and other person should not be forced to help or assist.
Please be aware that during your participation in vacations, certain risks and dangers may arise beyond our control, including but not limited to: the hazards of traveling in undeveloped areas; travel by boat, train, automobile, aircraft, or other means of transportation; forces of nature; political unrest; acts of lawlessness or terrorism; and accident or illness in remote regions without means of rapid evacuation or medical facilities. Happy Valley Tours doesn’t have liability regarding provision of medical care or the adequacy of any care that may be rendered. We will use its best efforts to ensure that adequate measures are taken, by agreeing to participate in a vacation and/or optional excursions you agree that you will hold Happy Valley Tours harmless regarding any provision of medical care or the adequacy of any care rendered. We are not responsible for such risks and dangers that may arise beyond our control. Payment of your deposit indicates you accept these risks and dangers and agree to hold Happy Valley Tours harmless for such.
Happy Valley Tours websites will only be available at such times as we may decide, and we do not guarantee that our websites, or any website content, will always be available or be uninterrupted. We may suspend our websites at any time without notice and for any reason, including for upgrade, maintenance, repair, prevention of damage, and investigation. We may suspend, withdraw, discontinue or change all or any part of our websites at any time without notice. We shall have no liability to you (including in negligence) if our website is not available for any reason, and we shall have no obligation to you to make sure that our websites are available to you at any time.
• No misuse
You must not misuse our websites by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorized access to our websites, the server on which our websites are stored or any server, computer or database connected to our websites. You must not attack our websites via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence, including under the Information Technology Act. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our websites will cease immediately.
• Completing forms and error correction
Mandatory and Necessary Primary and Secondary Information
When completing any enquiry on our website, some information is mandatory before you will be able to submit the forms to us. Mandatory information requirements are clearly identified and are denoted by an asterisk (*). You will be prompted for this information if you try to submit a form which is missing any of this mandatory data. Where any information is not marked with an asterisk then such information is optional, and you need to fill it in if you wish to do so.
• Accuracy and authenticity of your information
When you submit any information to us, enquiry or booking, you must ensure that it is true, accurate, current, and complete in all respects, and you represent that it is. We will rely on your information provided.
• Error Correction
When you are carrying out any enquiry or booking on our website, you may at any time before submitting use the back button on your browser to go back and correct or change any information. If you think there is any error in your information provided after you have submitted it, you can contact us at any time to correct it.
• General purpose
Our website content is provided for general information only, with the understanding that we are not engaged in the rendering of legal or other professional advice or service. Your reliance on or use of our websites and website content is entirely at your own risk.
• Validity and Change
Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied that the content on our site is accurate, complete or up-to-date. In any event, our website content is only valid at the time it is downloaded, and may change on a subsequent visit to our websites. We shall be entitled to change our website content from time to time, and cease providing any particular website content (including part, functionality or service of our websites), without notice, and for any reason.
We do not guarantee that our websites or any website content will be free from errors or omissions there may be mistakes and errors in our website content which we fail to notice, which will not be binding on us. We reserve the right to correct any errors in our website content and to change any of our website content (including services, products, availability, and pricing) at any time without notice, including in any booking or order you have submitted or contract you have entered into with us on the basis of it. If any correction affects any booking or order you have submitted or contract you have entered into with us to your material detriment, then we will give you the opportunity to cancel the booking, order or contract rather than accept the change.
Whilst we make all reasonable attempts to exclude viruses from our websites and website content, we cannot ensure that they will be none or that our websites will not be subject to unauthorized access or modification. Thus, you are recommended to take all appropriate safeguards on your computer or other device (including installing appropriate protective software) before downloading any of our website content.
• No limitation of liability for personal injury and fraud
• We do not limit or exclude our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.
The information provided on this site is distributed with the understanding that Happy Valley Tours is not providing professional advice of any type. If you have a question requiring professional advice, such as question relating to law, tax or financial planning, please seek the advice of a qualified professional in the relevant field. Happy Valley Tours specifically disclaims all warranties with respect to this Web site or your use thereof, express, implied, or otherwise, including without limitation, all warranties of merchantability and fitness for a particular purpose. Happy Valley Tours shall not be liable for any damages resulting from the use or misuse of this site or the information on this site. his disclaimer, limitation of liability and exclusions shall apply irrespective of whether the damages arise from (a) Breach of Warranty, (b) Negligence (c) Breach of Contract and (d) any other cause of action to the extent such limitation and exclusion are not rendered invalid by applicable law.
• Third Party Products:
In case of third party products displayed on our website, we take no responsibility for the contents, quality or safety of the product in any way. Happy Valley Tours would not be in any way liable or responsible for any loss, damage or injury sustained by the User as a result of availing such products and services advertised by third parties on the website.
Formation concerning Happy Valley Tours or any of its subsidiaries, their employees, customers, agents, or others on whom data is collected, stored, or processed is the property of Happy Valley Tours and is confidential except for the necessary disclosures required by law.
The User shall hold Happy Valley Tours fully indemnified and harmless in case any suit, action, application, revision, writ petition, execution proceedings, claim, demand or any other legal proceedings are initiated against Happy Valley Tours due to any action /s of the User in using the website.
• Enforceability of these provisions:
Should any of these terms and conditions be held invalid, that invalid provision shall be construed to be consistent with the applicable law, and in manner so as to remain consistent with the original intent of Happy Valley Tours. Provisions not otherwise held invalid shall remain in force.
• Security Warning:
It is up to you to take precautions to ensure that whatever you select for your use is free of such items as viruses, worms, Trojan horses, malicious codes and other items of a destructive nature. IN NO EVENT WILL HAPPY VALLEY TOURS BE LIABLE TO ANY PARTY FOR ANY LOSS OR DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES CAUSED BY USE OF THIS WEBSITE, OR ANY OTHER HYPERLINKED WEBSITE.
• Product & Services:
Please Note that none of the information contained in this Website should be viewed or construed as an offer to sell or as a solicitation to purchase any of our products or services. Rather, the information on our products and services is provided to you so that you can learn what products Happy Valley Tours generally offers. The products and service statements on this Website are for general description purposes only. Furthermore, not all the products or services are available in every state or country.
We will not collect Personal Information without your knowledge and permission;
We will take reasonable steps to protect the security of the Personal Information we collect from you.
If you reached our site by clicking on a link or advertisement on another site, then we also log that information. This helps us to maximize our Internet exposure, and to understand the interests of our users. All of this information is collected and used only in the aggregate; that is, it is entered into our database, where we can use it to generate overall reports on our visitors, but not reports about individual visitors.